Experience

Database Programming & Technical Support

Operations Support Agent ~ Holland America & Windstar Cruise Lines

• Programmed contracts, pricing changes, dilution rules, and promotions into Oracle database.
• Performed quality assurance tests of new computer user screens to ensure they were user friendly, accurate, and reliable, and wrote error reports to effected departments for resolution, and interacted with Information Services regarding maintenance updates.
• Assisted in administering system support for the corporate computerized reservations system. Interacted with Information Services regarding maintenance updates.
• Provided technical support for remote booking agencies on the Apollo, Sabre, Worldspan, Leisure Shopper, Cruise Director, and Amadeus travel reservations systems.
• Sold $382,000 worth of cruise bookings within the first month on the reservations floor.
• Repeatedly in the top ten of sales totals.